Industry Customer Engagement Forum (ICEF) with MOD ISS
Monday 16th April 2018
Location : MOD Corsham - Rm 307, Bldg 405
Time : 13:00 to 16:30
Agenda to be confirmed nearer the date
MOD Corsham - Rm 307, Bldg 405. Telecon details issued via mailing list.
Email secretariat@teamdefence.info if you wish to be added to ICEF mailing list
Key Words
ICEF - Industry Customers Engagement Forum
Associated Documents/Files
There are 3 documents/files associated with this event.
ICEF Meeting Notes & Actions 16 April 2018_v01 Expand
Last Updated: 27 Apr 2018 13:09 Download
Agenda:
Big Issues: Marked information on MODNET – MOD guidance for Industry; o Boundary Protection Service (BPS) including Migration Plan; Industry to Industry connectivity; Defence Intranet (DefNET); SCI Devices; Brigadier Charlie (via telecon:14:00 – 14:20)
Not so Big Issues: MODNET Windows 10; JSP604 Review; X400 to SMTP migration
Customer at the Heart – update on workshop re SPOC
Customer Services Escalations
FAQ Changes & Service Updates
FAQs Needed
Previous Actions
Miscellaneous
AOB
Key Words
ICEF - Industry Customers Engagement Forum MOD ISS: Information Systems and Services
Agenda ICEF Meeting 16 April 2018 Expand
Customer at the Heart Journey Map for Industry Users of SPOC services Expand
Last Updated: 17 Apr 2018 13:10 Download
This Customer Journey Map for Industry users of the Single Point Of Contact (SPOC) - aka 'Help Desk' service - was developed through interviewing Industry and other non-MOD (i.e. 'Indirect') customers of MOD ISS. The MOD Continual Service Improvement (CSI) staff helped organise a workshop held on 13 April 2018 that included stakeholders from: the SPOC, Indirect customers of ISS, ISS Customer Services, CSI and Supplier Performance. This diagram will be developed further based on the inputs at this workshop
Key Words
Customer At The Heart (CATH) Learning Learning & Development MOD ISS Industry Guide: Incident Priorities MOD ISS Industry Guide: Service Resolution via the SPOC MOD ISS Industry Guide: SPOC (Single Point Of Contact) MOD ISS: Information Systems and Services Ways of Working Workshop
